If something has gone wrong, or you simply need a straight answer, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best and one of our support team will pick it up.

What our support team can help with

The people who handle incoming messages are authorised to deal with the full range of account matters: verification queries, payment questions, bonus terms, technical issues, and anything else that is stopping you from using your account as you should be able to. You do not need to escalate to a manager for routine issues — the person who receives your message can act on it directly.

If you are getting in touch about a deposit or withdrawal, it helps us enormously if you include the transaction reference or amount and the date it was made. For account questions, your registered username or the e-mail address on your account is usually enough. The more specific you can be in your first message, the more likely it is that we can resolve the matter in a single exchange rather than going back and forth.

Responsible gambling requests

If you want to set a deposit limit, take a cooling-off break, or exclude yourself from 7abet, please tell us clearly in your message. Requests of this kind are treated as a priority. We do not require you to justify them or wait for a standard queue — if you are asking for a restriction or an exclusion, we act on it as soon as the request is processed. Self-exclusion requests, once confirmed, are applied to your account and are not reversible for the period you have chosen.

One thing we will never do: we will never ask you to share your password, your full card number, or any authentication code via e-mail or chat. If you receive a message claiming to be from 7abet that asks for any of those details, do not respond and contact us immediately through the channels on this page. Our team has no reason to ask for credentials in order to assist you.

If you feel your concern has not been resolved after going through our standard support process, you have the right to raise a formal complaint. Let us know in writing that you wish to do so, and your complaint will be logged separately and reviewed at a higher level within the business. Should that process not produce a resolution you consider satisfactory, you may refer the matter to the Anjouan Gaming Authority, under whose licence 7abet operates. We will provide you with the relevant details if it reaches that stage.

We are run by Excite Ultra Media Ltd, and there is a real team accountable for what happens on this site. Getting in touch is not a formality — it is how problems get fixed.